User Group 2009- An insider's view.
Posted by RJ Foor on Tue, Jun 16, 2009 @ 01:43 PM
Over the past 8 years, I have been involved in DSI User Group in one form or another. For the majority of you who may not know me, I was a customer of
Digital Solutions before I became an employee.
Over the years that I attended DSI User Group meetings, the knowledge that I gathered was worth every minute spent in the classes and break-out sessions. I learned a little of everything, from Crystal Reports basic training to Advanced Sentencing Instruction. User Group is not only training classes though, it is also your way to see the future of the software. It was amazing to see how proposed changes to the software were going to streamline my everyday tasks and give me more time to devote to implementing other modules or improving usage of the ones we were already using at our facility.
Hearing Tony, our President and CEO, talk about where DSI/ITI came from and where it is headed has always been a highlight; I look forward to hearing that every year.
What makes User Group stand out to me, from both a customer and employee view, is how DSI takes every customer's feedback so seriously. In my opinion, this is what really sets DSI apart from its competitors; essentially, the product that you are using in your institution was created by and constantly improved upon by corrections professionals just like you.
As our customers vote on User Group changes, they are molding the application to make it their own custom solution based on what works best in the field!
So, what I am trying to say is that making the trip to Altoona for User Group is worth every second of your time! Not only will you get valuable instruction, you will get to help determine the future of the application that is such an integral part of your facility. I hope to see you there!